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How to complain (Local Offer)

Complaints about Education Services

If you have a grievance or would like to comment on the treatment you have received from the education system, there are procedures that you can follow in order to make your voice heard.

Details and advice on how to make a complaint about a school, nursery or Family Centre can be found on the Sheffield City Council Website.

If following a school's complaints procedure has not resolved the issue, you can also complain to the Department for Education, Ofsted or the Education Funding Agency. More information can be found on the Government website.

You can also find information about making a complaint that is specific to children and young people with SEND on the IPSEA (Independent Parental Special Education Advice) website.

Complaints about Health and Social Care Services

If you have a grievance or would like to comment on the treatment you have received from health or social care services, there are also procedures that you can follow in order to make your voice heard.

Details and advice on how to make a complaint about an action of the Sheffield Health & Social Care NHS Foundation Trust can be found on the Sheffield Health and Care Website.

Information about making a complaint about a service provided by Sheffield City Council can be found on the Sheffield City Council website.

Local Government & Social Care Ombudsman

If you are not satisfied with the response you receive or you feel your complaint has not been handled properly, you can contact the relevant Ombudsman.

They are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. They are a free service which is committed to investigate complaints in a fair and independent way.

For complaints about local council services, you can contact the Local Government Ombudsman.

For complaints about NHS services you can contact the Parlimentary and Health Service Ombudsman PSHO.

Advocacy Services

An advocacy service can represent the interests of a young person with SEND by helping them have a say in decisions that affect them and obtain services they need. An advocate is independent of social services and the NHS, and isn't a friend or family member. In Sheffield, Citizens Advice Sheffield, Cloverleaf Advocacy and Disability Sheffield have formed a partnership called the Sheffield Advocacy Hub.

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