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How to complain

Complaints about Education Services

If you have a grievance or would like to comment on the treatment you have received from the education system, there are procedures that you can follow in order to make your voice heard.

You can make a complaint directly to the Children, Young People and Families Department in the Council, or follow the complaint procedure of your child's school, nursery or Family Centre.

Details and advice on how to make a complaint can be found on the Sheffield City Council Website.

You can also find relevant advice and information on the IPSEA (Independent Parental Special Advice) website.

Complaints about Health and Social Care Services

If you have a grievance or would like to comment on the treatment you have received from the health or social care services, there are also procedures that you can follow in order to make your voice heard.

Details and advice on how to make a complaint can be found on the Sheffield Health and Care Website

Local Government & Social Care Ombudsman

If you are not satisfied with the response you receive or you feel your complaint has not been handled properly, you can contact the relevant Ombudsman.

They are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. They are a free service which is committed to investigate complaints in a fair and independent way.

For complaints about local council services, you can contact the Local Government Ombudsman.

For complaints about NHS services you can contact the Parlimentary and Health Service Ombudsman PSHO.

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