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Free Drug and Alcohol Helpline


Dear Albert is a social enterprise which specialises in peer mentoring and making recovery more visible by bringing together existing resources. We have close links with peer support fellowships such as Smart Recovery, NA, AA and work in close collaboration with statutory funded drug and alcohol agencies, private rehabs, local authorities and substance misuse charities.  

We can also provide phone and referral support to substance clients with SEND needs, such as mental health, emotional health, learning disabilities, behavioural difficulties and physical difficulties through the often challenging road to recovery.

We provide a free national helpline to support clients and families in crisis with drugs and alcohol.  We work with clients and families (short to long term) to resolve resistance/ambivalence and increase motivation for change. We undertake assessments which enable us to support clients into an appropriate treatment programme.

We offer a national social media peer support network and publish a magazine called Service User News, which is designed to address topics of recovery and signpost to local free resources.

We have recently developed a cartoon character called ‘Our Albert’ which aims to communicate specifically to young people. Future editions of Service User News will integrate the rest of the cartoon family and will start to deliver family related messages of support and recovery.

We also provide local film viewings of the acclaimed Dear Albert Recovery Documentary by Nick Hamer and drug and substance misuse education events to local authorities and drug and alcohol services throughout the year.


Who to contact

Contact Name
Jon Roberts
Contact Position
Drug and Alcohol Counsellor
0800 8803 153
Drug and Alcohol Treatment

When is it on?

Time / Date Details
Monday to Sunday - 8am to 10pm
Time of day
Session Information
Call for details

Inclusion Information

Supports special needs and disabilities
Special needs and disabilities experience
Social, emotional and mental health needs
Medical Needs or long term illness
Speech, Language & Communication needs
Autistic Spectrum Disorder
Profound & Multiple Learning Difficulty
Severe Learning Difficulty
Moderate Learning Difficulty
Able to accommodate other cultures/ethnicities
Additional culture/ethnicity information
We offer multi cutural support

Other Details


Table of costs
Table of costs
AmountCost Type
Referral required
Referral Details

Self referral welcome

Age Range
18 years 0 months to 0 years 0 months

We are a social enterprise and in receipt of CCG funding. Our helpline staff are all crb checked, bacp registered and fully qualified, specialist drug and alcohol counsellor.


Local Publications
Service User News

Last Updated
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