Fledglings

Description

Fledglings is a charity which helps parents and carers of a child with special needs of any kind to find simple, affordable solutions to practical problems.

Fledglings can help by giving information and advice about products to help with your child’s specific development and learning needs or your needs as a carer. In addition we may be able to order and supply those items or refer you to another source of supply. We specialise in finding those unusual items which may not be easily available elsewhere or those designed specially for children with additional needs.

Who to contact

Telephone: 01799 541807
E-mail: enquiries@fledglings.org.uk
Website: www.fledglings.org.uk

Where to go

Name: Fledglings, Wenden Court
Address: Station Approach
Wendens Ambo
Saffron Walden
Essex
Postcode: CB11 4LB

When is it on?

Time / Date Details: Open Monday to Friday from 9am until 5pm

Inclusion Information

Wheelchair Access: No
Wheelchair access details: Fledglings offers a remote telephone and email service from a 1st floor office.
Supports special needs and disabilities: Yes
Special needs and disabilities experience: Speech, Language & Communication needs
Down's Syndrome
Visual impairment
Dyslexia
Hearing impairment
Social, emotional and mental health needs
Medical Needs or long term illness
ADD/ADHD
Autistic Spectrum Disorder
Profound & Multiple Learning Difficulty
Severe Learning Difficulty
Moderate Learning Difficulty
Physical Disability/Mobility Issues
Additional special needs information: Incontinence issues including persistent bedwetting.

Other Details

Facilities

Sensory Room
Visual aids

Local Offer

Contact Telephone: 01799 541807
Contact Email: enquiries@fledglings.org.uk

General Extended Local Offer Response

Eligibility criteria for your service and any priority groups

Fledglings’ service exists primarily for the benefit of children with any form of disability and the families who care for them.
It is a service that usually operates remotely by phone and email and is open to all – parents, relatives, other carers and professionals who share our objectives of :

1. Helping children with additional needs of any kind to achieve their potential & 2. supporting families by sharing information to address their enquiries

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1. We try to deal with all enquiries as they come in but sometimes enquiries take time to resolve, and families are waiting for some time for a response. If the waiting is likely to take more than 2 weeks, we will inform the enquirer.

2. Orders placed for items we sell will be despatched on the first despatch day after payment if they are in stock. Where items are not in stock despatch is dependent on our suppliers’ delivery dates. If the wait is likely to be more than 2 weeks, we will inform the customer.

3. Bespoke items may be subject to longer waiting times but will be despatched as soon as they are available.

Staffing arrangements details

Fledglings’ staff and Trustees consist of those with many years of experience and knowledge gained both personally and professionally in the field of childhood disability. Two of our Helpline staff are parents of a child with a disability, and we work as a team to deal with complex and specific issues. Fledglings does not offer face to face support so most of the services listed above are not offered by us. Typetalk may be used by service users who are deaf.

Staff training to support children/young people with SEND

Fledglings service is an advice based service. Two members of our helpline are parents of a disabled child, and one of these has also worked professionally in the area of special needs.

The founder and one other Trustee have many years of professional and personal experience and other staff members have personal experience of disability and have received in house training within Fledglings.

How do you communicate with your service users?

Directly with parents/carers

Communicating with service users details

We communicate by phone and email and information is also disseminated via an eNewsletter monthly, by a product brochure and a range of leaflets.

Last Updated: 25/09/2018

Keywords: information, help, support groups, advice, special needs, special educational needs, learning disability, learning disabilities