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The Silver Line

The Silver Line is the only national, free and confidential helpline for older people, open 365 days of the year (every day and night of the year).


Our specially trained helpline staff:

  • Offer friendship, information and advice
  • Link callers to other organisations, groups and services
  • Offer regular befriending calls
  • Match callers with Silver Line Friend volunteers for telephone or letter friendship
  • Protect and support those who are suffering abuse and neglect    

If you would like to be put in touch with Silver Line Friends, you can receive a regular weekly friendship call or write letters through the Silver Letters service. Or you may like to join a Silver Circle, which is a group telephone call where people are brought together around shared interests or subjects.

Silver Line Friends are volunteers who have contacted The Silver Line because they enjoy talking to older people. They are vetted and trained and work in pairs for safeguarding and support.

In 2015, we launched our Silver Connects which offers signposting and advocacy for older people to both local and national groups and services. This could be putting somebody in touch with a local hairdresser, finding out for you about a craft class or the number for your local GP surgery.  


Who to contact

0800 4 70 80 90
020 7224 2020

Where to go


The Silver Line is a national telephone helpline and does not operate from drop in centres.


When is it on?

Time / Date Details
The Silver Line helpline is open 24 hours a day, every day and night of the year.
Time of day
Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday

Inclusion Information

Wheelchair Access
Able to accommodate other cultures/ethnicities

Other Details


Table of costs
Table of costs
AmountCost Type
Referral Details

You can make a third party referral to our services for somebody you know but you must seek their permission first. We will not contact anybody who has not given their permission for us to do so. To make a third party referral or to self refer, please call our national, free, confidential and 24 hour helpline on: 0800 4 70 80 90

Third party referrals can also be made here:


The Silver Line is a national telephone helpline service for older people who may be feeling socially isolated or lonely.


Charity Number
1147330 England and Wales.

Last Updated
Making Friends, lonely, loneliness, older people, helpline, befriending
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