The Housing Solutions service is made up of a number of different teams who work together to provide advice, assistance and support to people who are homeless or in housing need. The primary aim of the service is to prevent homelessness. Specialist teams have been developed to provide a range of integrated housing options.
The Access Team provides the main route into the service, providing telephone advice to customers and a housing support pathway ensures a tailored, individualised approach is taken with each household, with officers seeking to prevent homelessness through negotiation, advocacy and advice as well as identification of alternative accommodation in the private rented sector.
Where homelessness cannot be prevented, customers are referred through the Pathway to caseworkers who will carry out an assessment and provide temporary accommodation, where necessary. The private rented solutions team will continue working with customers to try and identify accommodation to prevent their homelessness.