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How to contact your Early Help Hub

To request a service from Early Help services, you can complete an Early Help Assessment Part 1 form and return it by secure email or post.

The screening teams in MAST respond to requests for a service about a child or young person. Screening workers will:

  • provide advice and guidance to other professionals
  • identify whether a family can be supported through existing local services, if further support is needed or a more detailed assessment is required
  • process early help part assessment part 1 forms for consideration at early help gateway meetings
  • identify any immediate Child Protection concerns that may need a social work assessment
  • respond to requests for a service from Social Care for a family 

However, if the needs of the family are more complex, you should complete a Family CAF/early help assessment. If you're unsure, contact the MAST team or further guidance on how to request a service


Telephone 0114 2037485

Email: please send your email to the area office (see map or call if uncertain



East –

West –

Early Help Gateway Meetings

The Early Help Gateway Meetings are part of the multi-agency Early Help Framework providing support to families across the City. The meeting therefore provides a locality-based, multi-agency forum and decision-making body for the discussion of children, young people and families that may benefit from a co-ordinated package of support from more than one service (Level 3 on the Threshold of Need).

Practitioners working with families who have an unmet (or new need) identified can (via an Early Help Assessment Form Part 1) refer to the Early Help Gateway Meetings for a discussion to access relevant support for the family.

Where it is agreed further information should be sought from the family an agreed Agency will complete a whole family assessment. This will then progress through screening to the Multi-Agency Complex Case Panel (MACCP) (Level 4 on the Threshold of Need). 

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