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Support during the Coronavirus pandemic

If you, or someone you know, is vulnerable or shielding or self-isolating, and have no friends or family to call on, call the Sheffield Community Helpline on (0114) 273 4567. Lines are open 8.45 am to 4.45 pm. Or visit the helpline advice page.

The helpline can help with:

  • collecting shopping or medication.
  • emergency parcels of basic food and toiletries for anyone who urgently needs food within 24 hours and has no money to buy.
  • support for anyone who's feeling isolated or needs extra help.

The helpline can’t give medical advice, for this call the NHS 111 service on 111 or go online: NHS 111 service.

NHS volunteer responders

If you’re medically vulnerable to the Coronavirus and need help collecting shopping, medication or would like a telephone ‘check in and chat’ call 0808 196 3646 (8 am to 8 pm) to arrange volunteer support. Find out more at: NHS volunteer responders.

Community support

Many voluntary and community organisations have changed their services during the pandemic. Please contact the organisation before visiting their premises to check how they are operating and their opening times.

There are many local community services providing support during the pandemic. Go to the Coronavirus Support Map to find your nearest group.

Financial advice and support

If you’re worried about money, your income, debt or business finances, support is available. So get in touch as soon as possible if you need help. For full details of money management, debt and financial advice go to our Money and Debt section.

Citizen’s Advice Sheffield can help with:

  • work, welfare benefits and entitlements
  • debt, money and household income
  • housing, family, consumer issues and more           

Call their Advice Line: 03444 113 111 (Monday to Friday 10 am to 4 pm). Email: or go to their website Advice Sheffield.

Help with energy and utility bills.

If you can’t pay bills or you’re struggling to top up prepaid meters, contact your supplier immediately. Companies are making every effort to help customers through this.

If you have cash available, ring the Council’s Community Helpline: (0114) 273 4567 (Monday to Friday 8.45 am to 4.45 pm) and they can pick up your prepayment card and top it up to £49 for you.

For advice on suppliers call the Advice Sheffield consumer helpline: 0808 223 1133 (Monday to Friday 9 am to 5 pm).

For details of all the local debt support go to: Sheffield debt support services.

Help with mortgage or rent payments.

Support is available if you’re experiencing difficulties meeting your housing costs and to prevent you from losing your home during the pandemic. If you’re worried about how to pay your housing costs contact your landlord or mortgage lender as soon as possible.

If you’re getting into arrears and are worried about losing your home or, if you’re in need of help or advice about your housing, call Shelter Sheffield on 0344 515 1515 (Monday to Friday 9 am to 5 pm).

You can also contact Citizens Advice Sheffield on 03444 113 111 (Monday to Friday 10 am to 4 pm).

Help with Council Tax and Housing Benefit.

For help with your Council Tax or with your rent, contact the Council:

  • Council Tax discounts and exemptions, call (0114) 273 6633.
  • Council Tax Support and Housing Benefit, call (0114) 273 6777.

The Council website has advice on paying Council Tax and help if you have difficulty paying

Support with food and shopping

Supermarket ‘click and collect’ services. You can place an order online with some supermarkets and share a reference number with a volunteer who can go and collect the shopping.

Protected shopping times for elderly or vulnerable residents are also being offered by the main supermarkets.

If you’re self-isolating and in need of shopping/supplies but none of these options are suitable for you and you have nobody to help you (family, friends or local community), you can call the Council’s Community Helpline: (0114) 273 4567 (Monday to Friday 8.45 am to 4.45 pm).

Prescription collection

We know getting your prescriptions collected has been a worry for many people. If you’re self-isolating and have no one to collect your prescription you can contact the Council’s Community Helpline: (0114) 273 4567 (Monday to Friday 8.45am to 4.45pm).

Emergency food supplies

As well as help from a food bank, some community hubs are providing essential food supplies during the pandemic.

For more information go to Sheffield Food Banks and Sheffield Community Hubs. For information about community cafes and food supplies go to Sheffield Food Works.

Physical health

Be active

There are lots of things you can do to keep active during this pandemic, like taking a daily walk or doing some gardening. You can also consider doing some exercises in your home, there’s lots of help online. The NHS Choices website is a good place to start.

Here are some gentle exercise options for you to consider.

NHS sitting exercises. These gentle, easy-to-follow sitting exercises can improve mobility and prevent falls, and can even be done at home with just a chair.  The instructions (with photos) can be downloaded as a PDF.  Visit: NHS sitting exercises.

NHS home workouts. 10 minute videos to help keep fit at home. Visit: NHS home workouts.

This could also be a good time to try the NHS couch to 5K. Visit: Couch to 5K.

The Move More Sheffield: stay in work out is a downloadable and printable booklet on staying active at home, especially for older people. Visit: Stay In, Work Out.

Joe Wicks for Seniors

Breathing exercises. Daily breathing exercises from a Peak District physiotherapist.  A helpful, preventative measure for anyone with respiratory problems or who is prone to getting chest infections. Breathing exercise videos.

Sheffield International Venues (SIV). At-home workouts, meal inspiration and wellbeing blogs from Sheffield’s health and wellbeing charity to help you stay active at home and feeing good while its venues are closed. Visit: Sheffield International Venues.

BBC Sounds: 10 Today – physical activity for older people. An exercise audio programme from Sport England and demos for older people to protect against poor health and improve mental health and maintain independence. Visit: 10 Today.

Sport England: Stay In, Work Out. Ways to stay active at home, with a section just for ‘older adults’, and varied ideas for all ages and abilities. Visit: Stay in, Work Out.

Stop smoking

Get help to stop smoking from Sheffield Stop Smoking Service. Smokers are at increased risk from the Coronavirus because it affects the respiratory system.

Sexual health

Sheffield Sexual Health Services have an online screening service for sexually transmitted infections (STIs). Visit Sexual Health Sheffield or call (0114) 226 8888.

Mental health and emotional support

Life has changed for all of us and we’re all living in a time of uncertainty. You may be feeling anxious, worried, depressed or lonely. If you are, don’t suffer in silence, there’s support at hand:

Sheffield Health and Social Care. 24/7 helpline for urgent mental health support (no referral required). Call (0114) 226 3636 or visit: Sheffield Health and Social Care.

Rethink Mental Illness. Sheffield 24/7 helpline (no referral required). Call 0808 801 0440 or visit: Rethink.

IAPT: help on coping with Coronavirus. Self-help, one to one or group treatments delivered over the phone or online based on what’s right for you following an assessment with a clinician in the IAPT (Improving Access to Psychological Therapies) team. Call (0114) 226 4380 or visit: Sheffield IAPT.

IAPT: Coping with Covid course. The ‘Coping with Covid’ course is a new four session online course looking at different emotional responses to the coronavirus outbreak and offering simple skills and techniques to help cope. Visit: Coping with Covid Course.

Sheffield Mental Health Guide

Sheffield Mind. Information and ideas to try that could help your wellbeing if you're feeling stressed or anxious about coronavirus and staying at home. Visit: Sheffield Mind.

NHS: Every Mind Matters. How to look after your mental wellbeing while staying at home. Visit: NHS Every Mind Matters and One You Anxiety Tips.

Trouble sleeping?  Try these tips from the NHS’s Every Mind Matters. Visit: Tips on sleeping.

Staying Connected

If you’re feeling lonely or isolated being at home, there’s someone to talk to. As well as the Council’s Community Helpline, the Community Hubs and the NHS Volunteer Responders there are services you can talk to.

The Silver Line. A national free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year. Call 0800 4 70 80 90 or visit: The Silver Line.

B:friend. Providing telephone befriending for people aged over 65 and living alone. Call 07523 698 530 or visit: B:friend.

Re-engage. Providing a new call companions service to support older people who live alone and are struggling with extreme loneliness and isolation in these unsettling times.
Call 0800 716543 or visit: Re-engage.

Sheffield Churches Council for Community Care: become a penpal. You can send letters and cards to other people who are self-isolating and may be vulnerable through SCCCC by sending a letter to Penpal Scheme, SCCCC Unit 19, President Buildings, Savile Street East, Sheffield, S4 7UQ. Or call (0114) 250 5293. SCCC.

Alzheimer’s Society: Companion Calls. The Alzheimer’s Society has a new temporary volunteer service for informal chats. Call Dementia Connect: 0333 150 3456.

Funerals and bereavement support

The latest advice on funerals is available on the Council Newsroom.

During this pandemic, people can lose loved ones suddenly or from a distance. There is support to help you through this distressing time:

Listening Ear is providing telephone support to anyone over the age of 11 who’s registered with a GP in South Yorkshire and is bereaved as a result of the pandemic. Call 0800 048 5224 (Monday to Friday 10 am to 5 pm) or use their online referral form.

Cruse Bereavement Care. Call 0808 808 1677 (Monday and Friday 9.30 am to 5 pm, Tuesday to Thursday 9.30 am to 8 pm). You can also ring the Sheffield office on (0114) 249 3328

Wish Upon a Star has an adapted helpline and information service for families who have lost children or a young person under 25. Call (0114) 385 3125 (Monday to Friday 9.30 am to 4.30 pm) or email

Support is also available from the National Bereavement Partnership.

Relationship support

Relationship Matters is a new service helping families who may be having relationship difficulties. You’ll find blogs, advice and tips for helping your relationships stay healthy during the pandemic. Find out more at Relationship Matters. You can also find help at the Relate website.

Family mediation

MESH is providing family mediation online and by phone. Find out more at the MESH website or call (0114) 241 2771.

Staying safe

Domestic Abuse

There’s been a surge in cases of domestic abuse during lockdown.  You don’t have to suffer in silence.

IDAS (Independent Domestic Abuse Service) is offering support including: online video, WhatsApp messaging, telephone calls, online chats and emails. Sheffield has a freephone number: 0808 808 2241, and a website: Sheffield IDAS.

Help is also available for abusers. If you think this could be you, we urge you to visit for more information and help.

Always call 999 in an emergency and if you need a silent solution you can cough or tap on the phone and press 55 when prompted.

Emergency accommodation and support is available for anyone who needs to leave their home during the pandemic.

Drug and alcohol support

Sheffield DACT team provide support for anyone with alcohol or drug related issues. Services are still operating and can be accessed by calling:

  • Drugs support: (0114) 272 1481.
  • Alcohol support: (0114) 305 0500.

Or visit the Drugs and Alcohol website: Sheffield DACT.

Gambling support

Be Gamble Aware. If you have a gambling problem you can take the first step to get some information and advice from You can call their helpline: 0808 8020 133 (24 hours, 7 days a week) or talk to an advisor by live chat on their website.

Support for carers

It can be especially hard for carers during this difficult time. You need to take care of yourself. For some support or just to talk to someone, call the Carers Centre on (0114) 272 8362.

If you’re caring for someone with dementia, you’ll find lots of information and support on our dementia advice page.

Last Updated: 02/06/2020
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