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How to access Council education and social care services

This document provides a summary of the pathways to Council-run education and social care services for children and young people with SEND in Sheffield. 

Please see How to access health services for information about referral pathways to NHS services.

Last reviewed: 01/09/2021

Information owner: Business Strategy, People Portfolio

Council-run services providing SEND support across all areas of need

Early Years services in Family centres

Supports children 0–5 years and Parents/ carers

Referral reason: Family in need of support for a of a wide range of issues including support with the Early Years SEN Assessment Process, SEND 4 Step Parenting, Speech and Language, Explore, Play and Learn and signpost to appropriate Parenting programmes.

People involved: Family Centre workers including Children’s Centre Co-ordinators and Early Years Prevention workers

Offer: Depending on the family’s needs, support can vary from telephone contacts and support to access group-work, or the family may be allocated an Early Years Prevention worker to home visit and support the family for longer periods with regular contact.

Read more about the service on the Local Offer website: Family Centres

How to refer: Everyone is welcome to attend events at Family Centres. More information is available at www.sheffield.gov.uk

Professionals – including early years providers and nurseries – are also able to refer people to the Early Years services. A simple Early Help referral form can be completed by emailing your local Family Centre HUB: 

sheffieldfamilycentres@sheffield.gov.uk

Referrals are discussed at Early Years Partnership Triage meetings which are held weekly.

 

MAST

Supports children, young people and families

Referral reason: Family in need of support for any of a wide range of issues including

  • Family relationships and communication
  • Child or adult emotional and wellbeing issues
  • Accessing learning, employment and training
  • Domestic Abuse & Healthy Relationships
  • Positive parenting strategies to support challenging behaviour
  • Children missing school
  • Providing a safe home environment for children.

People involved: MAST work with the whole family, the family’s chosen network and all professionals supporting the family.

Offer: MAST work with families to recognise and build on their strengths, and to find solutions that work for the family to meet their needs with support from relevant professionals and the family’s network. This includes working with families who have children with Special Educational Needs and Disabilities (SEND).

Depending on the family’s needs, support can vary from a single advice session, support to access group-work or the family may be allocated an Intervention worker to support the family for longer periods using a holistic multi-agency action plan with regular contact.

Read more about the service on the Local Offer website: Multi Agency Support Teams

How to refer: Services - including schools and other education settings - can refer families to MAST.

For single issues, referral is using an Early Help Part 1 form.

For multiple or complex issues, referral is via FCAF, Myplan or any comprehensive assessment of the strengths and needs of the family.

Visit www.sheffield.gov.uk/mast for more information or contact:

  • MAST North: 0114 233 1189
  • MAST West: 0114 250 6865
  • MAST East: 0114 205 3635

Families can also self-refer.

 

Educational psychology service (EPS)

Supports children and young people: 0-25 years

Referral reason: Concerns that a child/young person has additional educational needs that are not being met.

The service also gets involved in other work in schools/ settings – e.g. around, such as training, staffing issues, coaching, absenteeism, behaviour policy, working with parents etc, and so on.

People involved: Educational psychologists (EPs) and Assistant Educational psychologists

Offer: Advice, assessment and support is given where appropriate

Read more about the service on the Local Offer website: Sheffield Educational Psychology Service 

How to refer: Schools and other education settings can refer with parental consent. In order for a child to be discussed in school, parents must have signed the referral form.

Schools/settings will be asked to prioritise involvement against available EP time.

Other practitioners, services and families can contact the EPS but as we are educational psychologists, most of the time we EPS will find ways of including a school/education setting in the issues that are raised with usthem.

 

Inclusion and Attendance Team

Supports children and young people from 2 years to post-16

Referral reason: Concern about a child who is persistently absent from school, who may be at risk of exclusion (permanent or fixed term) and/or has identified additional needs including SEND.

People involved: Inclusion and Attendance team members – who will involve other services as needed. E.g., such as educational psychologists and the 0-19 health visiting service

Offer: Support is given particularly around transition points (e.g.for example, school readiness, primary to secondary school, and preparing for adulthood/post-16).

Support might include:

  • Whole school support/ awareness raising
  • Group work
  • Work with individual pupils/families

Issues covered include: wellbeing, sleep, behaviour, social emotional & mental health.

How to refer: Services - including schools and other education settings - can refer to the service through the Primary and Secondary Inclusion Panels or by emailing:

Sheffieldinclusion&attendance@sheffield.gov.uk

Parents can contact the service for advice using the same email address.

If parents, schools or services have any questions about attendance legal processes or penalty notices they should email

attendlegal@sheffield.gov.uk

 

0-5 SEND Service

Supports children: 0–5 years old (until end of reception class)

Referral reason: Concerns about the special educational support needs for children aged 0-5+ years old.

The service supports children whose needs are at levels 3 and above on the Early Years Sheffield Support Grid.

People involved: Inclusion teachers, Inclusion Assistants and Portage Home Visitors

Offer: The service provides advice, support and training to educational setting staff.

This support might include:

  • Early identification and assessment of complex needs
  • Onward referrals / joint assessments with medical professionals
  • Advice about targeted support strategies
  • Packages of support
  • Advice about monitoring and reviewing support
  • SEND training and development for staff
  • SENCo briefings
  • Reports and referrals for statutory assessments
  • Transition planning/ support

Read more about the service on the Local Offer website: 0-5 SEN/D Service (including the Portage Home Visiting Service)

How to refer: Referrals can be made for children at levels 3-5 of the Early Years Sheffield Support Grid for children in nursery groups, and for children at levels 4 -5 of the grid for children in reception classes.

Children referred should have a learning difficulty or developmental delay as part of their profile of needs.

Referrals are made by health professionals, educational settings, Council services and parents.

(Children with behavioural difficulties need to be referred to MAST. Reception children with social communication difficulties need to be referred to the Autism team. Details for both are included in this document).

Where agencies are unsure about a referral, we welcome a telephone call to help. Please call 0114 273 6411.

 

Portage

Supports children: 0–2.5 years

Referral reason: Referrals are made for children aged 0-2.5 years old with significant and complex special educational needs and/or disabilities, whose parents are asking for support to encourage their child’s development and to help source an appropriate educational setting for the future.

People involved: Portage team workers and portage home visitors    

Offer: The service offers practical advice and support to parents.

It will offer an initial home visit to explore possible offers and help parents to understand their child’s additional needs. Practical support will also be offered – for example, through special toys to encourage development.

The service will also signpost to other support services as appropriate, and support families where children need joint further assessments – for example for an EHC Plan.

There is also a portage playgroup (jointly run with the NHS) for families.

Read more about the service on the Local Offer website: 0-5 SEN/D Service (including the Portage Home Visiting Service)

How to refer: Referrals are not made directly to the Portage Service but to the 0-5 SEND Service.

Referrals are usually made by medical professionals. Others are made by agreement after a telephone discussion with the Senior Portage Visitor or 0-5 SEND Service lead.

The portage service provides intervention at key points for children they support.

Children who are displaying social communication difficulties are allocated to an Inclusion teacher.

Contact 0114 273 6411

 

Independent Travel Training

Supports children and young people: 11–25 years

Referral reason: Referrals are made to provide travel training for young people who have a learning difficulty and/or disability.

The referral will enable the team to work with young people, who have little or no experience of travelling independently to their school/college/ or learning establishment. Travel Training provides the necessary skills for a young person to travel safely and successfully.

People involved: Travel Assessment & Training Team

Offer: An accredited and experienced Travel Trainer will work on a one-to-one basis delivering a tailor-made training package, adapted to meet the young person’s specific needs.

The Travel Trainer will help develop the young person’s skills to enable them to travel to their school/college/ or learning establishment independently. This includes how to use public transport, road safety skills, personal safety, safe places, what to do in emergency situations, and much more.

Travel Training increases self-confidence and opens up further opportunities for the young person, as they progress to adulthood.

How to refer: Referrals can be made by completing a ‘Referral Form’ which can be obtained by either contacting the team on 0114 205 3542 or by email: Indetravel@sheffield.gov.uk

Young people, parents, carers, schools, colleges, other education establishments and services can refer.

 

SEND Statutory Assessment and Review Service - SENDSARS

Referral reason: The service deals with requests for Education, Health, and Care (EHC) statutory assessments.

These are made when, despite support being in place, it is felt a child or young person needs more support than is usually available in mainstream education.

People involved: Inclusion officers and locality managers.

Offer: As well as dealing with requests for statutory education, health and care assessments, the service:

  • Produces EHC Plans.
  • Co-ordinates school placements for children and young people with EHC Plans.
  • Monitors and supports annual reviews.
  • Provides advice to educational providers and parents and carers about statutory assessments and EHC processes.

Read more about the service on the Local Offer website: SEND Statutory Assessment and Review Service (SENDSARS)

How to refer: Parents, carers, schools, colleges, nurseries, other education providers and other agencies can request an education, health and care needs assessment.

Information about how to do this is on Sheffield’s Local Offer website: The EHC needs assessment process.

Detailed guidance has also been provided for schools, colleges, nurseries and other education providers.

Contact the service by:

  • Telephone: 0114 273 6394                          
  • Email: SENDAssess&Review@sheffield.gov.uk

Support services funded or partially funded by Sheffield City Council

SSENDIAS

We are a statutory service who support young people, parents/carers of children and young people (0-25 years old) who have Special Educational Needs and Disabilities (SEND).

Referral reason: Young people, parents and carers refer themselves to SSENDIAS for accurate, impartial information, advice and support.

People involved: SSENDIAS workers

Offer: Impartial, confidential information, advice & support to parents/carers of children and young people with special educational needs and/or disabilities on matters relating to their:

  • Education
  • Health
  • Social care
  • Funding & Benefits
  • Access to services
  • Equipment & adaptations
  • Leisure

Read more about the service on the Local Offer website: SSENDIAS - Sheffield SEN & Disability Information Advice and Support

How to refer: Young people, parents and carers refer themselves to the service.

 

Sheffield Carers Centre

Referral reason: To help any adult who is an unpaid carer.

A carer is someone who provides support – practical and/or emotional – to an adult or child with an illness, disability, frailty, mental health problems or substance misuse issues.

People involved: Carer Advisors

Offer: Sheffield Carers Centre offers advice, information and support.

This includes:

  • Carer Advice Line
  • Carer Card - discounts and offers from businesses
  • Carer’s Assessment
  • Carers Cafe
  • Carers Support Groups
  • Carers News
  • Community Connect
  • Legal Advice Service
  • Plan for an Emergency
  • Time for a Break - help to get a break from caring and some quality time for carers

Read more about the service on the Local Offer website: Sheffield Carers Centre

How to refer: People are able to refer themselves to the Sheffield Carers Centre – if you are a carer please use the Register With Us Page on the Sheffield Carers Centre’s website

If you are a professional wishing to refer a carer to Sheffield Carers Centre, please use this referral form: Sheffield Carer Centre Referral Form

Council-run services to help with Communication and Interaction

Autism education team

Supports children and young people: 0-25 years

Referral reason: Concern for a child with significant social communication needs with and without a diagnosis of autism.

All referral requests discussed with the team.

People involved: Autism education team – the team may also involve educational psychology.

Offer: Advice, assessment and support is given where appropriate.

Read more about the service on the Local Offer website: Sheffield Education Autism Team.

How to refer: Schools and other education settings can refer to this service – usually done by SENCOs. In order for a child to be seen in school, parents must have signed the referral form. Forms should be sent to:

Autism education support team
4th floor Moorfoot
Sheffield
S1 4PL

0114 273 6412

autism.educationteam@sheffield.gov.uk

Schools and families can also call the Sheffield Autism Team Support Line and speak directly to a specialist teacher from the Autism Team:

Monday to Thursday
1pm till 4pm
0114 273 6567.

Rowan and Mossbrook outreach

Supports primary school aged children: 5-11 years

Referral reason: Concern about how a child with an Autism Spectrum Condition’s needs are being met in mainstream education.

People involved: Educational psychologists, the autism education team and teaching support staff from Rowan and Mossbrook schools.

Offer: Extra support for a child in their mainstream school – provided by teaching support staff from Rowan and Mossbrook schools.

How to refer: Schools and education settings cannot refer to this service.  Instead, they should contact the Educational Psychology Service (0114 250 6800) and/or the Autism Education Support Service for advice: autism.educationteam@sheffield.gov.uk or educational.psychology@sheffield.gov.uk 

Referrals are made by the Council’s Educational Psychology, Autism Education and SENDSARS team – they are considered by the Educational Psychology and Autism Education Support Service.

Please note - All other types of support offered by the Educational Psychology and Autism Education Support services must have been tried before Rowan and Mossbrook outreach support is given.

Council-run services to help with Social, Emotional and Mental Health

Lifelong learning skills and communities (LLSC) Progression Team

Supports children and young people: 11-16 years

Referral reason: Alternative Provision can support young people to

  • Develop their readiness to learn;
  • Improve their chances of making progress;
  • Achieve successful transition between phases of education towards adulthood and employment; and
  • Be supported to reintegrate for excluded or disengaged pupils.

Schools can refer when they are concerned about a young person of secondary school age.  In general, young people will need some of their learning to be delivered outside a school environment due to their needs.

People involved: The progression team staff work with Sheffield schools in matching alternative provision from our Alternative Provision Network (of 20 approved providers).

The team meet learners, school staff and parents/ carers.

Offer: Learners take part in a range of activities or interventions depending on the alternative provider.

Learners are supported to explore progression opportunities, gain experience or a qualification, and/or have a positive school reengagement plan.

Where appropriate, young people are supported back into school.

Read more about the service on the Local Offer website: Progressions Team.

How to refer: Schools can refer and access alternative provision. They should discuss this with families first.

Schools can contact or refer to the service by:

Emailing: ECT@sheffield.gov.uk

Phoning: 0114 229 6185

 

Exclusions Team

Supports children and young people: Primary and secondary school age

Referral reason: Concern about a child at risk of permanent exclusion or who has already been permanently excluded.

People involved: Complex Case Manager and Exclusion and Reintegration Officer.

Offer: The team coordinates the Primary and Secondary Inclusion Panels, supporting schools which are bringing cases to the panel and providing support post-panel.

The team also provides advice, guidance and signposting to schools for children at risk of exclusion. (This may include access to nurture, alternative provision and additional support from the Sheffield Inclusion Service.)

How to refer: Schools and professionals can contact

Sarah.kelly@sheffield.gov.uk
0114 273 5750

or

Genine.nuttall@sheffield.gov.uk
0114 273 6197

Parents can also contact the Inclusion and Attendance Team for advice by emailing Sheffieldinclusion&attendance@sheffield.gov.uk

 

Becton Hospital School

Supports children and young people: 5- 16 years

Referral reason: Child has been admitted to an inpatient ward at either Sheffield Children’s Hospital or the Becton Centre for Young People (Tier 4 CAMHS)

People involved: Medical Staff, CAMHS and School

Offer: School teaches pupils until they are discharged from hospital.

Read more about the service on the Local Offer website: Becton Home and Outreach Education Team.

How to refer: Medical consultants make the admission decisions.

 

Becton Medical Outreach

Referral reason: Education for children where a clinician has determined the child is medically unable to attend school.

People involved: Medical Staff, Becton School, and school where pupil is (and remains) on roll.

Offer: Becton Medical Outreach teach pupils until they are medically able to attend school.

How to refer: Medical consultants make the admission decisions.

 


Please note: There are other specialist services that support children and young people’s mental health and wellbeing in Sheffield.

These are detailed in Sheffield’s Mental Health Guide: www.sheffieldmentalhealth.co.uk  (Scroll down the page to see services for children and young people).

Council-run services to help with Sensory and Physical Needs

Service for Deaf and Hearing Impaired Children

Supports children and young people: 0-25 years

Referral reason: Concerns about a child’s hearing in the classroom.

People involved: Sheffield City Council (SCC) Service for Deaf and Hearing Impaired (HI) Children.

Offer: Advisory support to educational settings on inclusion strategies, including the physical environment, use of specialist equipment, teaching strategies and differentiation. Monitoring visits or direct teaching support to child or young person.

Read more about the service on the Local Offer website: Service for Deaf and Hearing Impaired Children.

How to refer: Referrals usually come from Hearing Services, Sheffield Children’s Hospital.

Schools and education settings can also refer (for example, if a child is new to the city) as long as they have parental consent. (See referral and consent to share information letter)

The Service endeavours to see new referrals within 15 working days of referral.

Contact: Rachel Dickens, Peripatetic Team Leader

Rachel.dickens@sheffield.gov.uk
0114 273 6410

 

Vision Support Service

Supports children and young people: 0-25 years

Referral reason: Concerns about a child’s vision or recent diagnosis of visual impairment.

People involved: Sheffield City Council (SCC) Vision Support Service and ophthalmology (NHS)

Offer: Advisory and direct teaching support to a child or young person at home and educational setting. Support may include providing assistive technology, training in specialist skills, providing modified learning resources, curriculum adaptation and intervention teaching. 

Read more about the service on the Local Offer website: Sheffield Vision Support Service.

How to refer: Sheffield Children’s Hospital’s ophthalmology department usually refer to the service.

Schools and settings can also refer (e.g. if a child is new to the city) as long as they have parental consent and the child has a visual impairment diagnosis. (See referral and consent to share information letter.)

Contact: Sarah Blake, Peripatetic Team Leader

sblake@taptonschool.co.uk
Tel: 0114 294 1201

Social Care

Parenting support

Referral reason: Parents and carers would like some practical advice and support with parenting.

People involved: The parenting team

Offer: There are a range of services on offer including online parenting courses, discussion groups and parenting programmes.

A selection of discussion groups also run in different languages.

Programmes include:

  • ASD Incredible Years Programme
  • Changing negative behaviours into positive behaviours
  • Positive parenting for children with a disability

www.sheffield.gov.uk/parenting

How to refer: Parents can self-refer for parenting support.

Schools, other education settings and services can also contact the team on a parent’s behalf.

 

SNIPS – Special needs inclusion play care service / Early Help Team

Supports children and young people: 5-18 years

Referral reason: Parents and carers need a break from their caring responsibilities and/or there is a barrier to children being included in mainstream activities.

People involved: Inclusion officers and a Direct Payment support officer.

Inclusion officers:

  • Match children to an activity and support clubs to become inclusive.
  • Complete early help assessments – and look at what support they can put in place to help families.
  • Work with families to see how the support is working and make changes as needed.

Offer: Help is given to clubs to enable them to be inclusive.

Families are matched to an appropriate short break.

Families are helped to become an employer when they are in receipt of a direct payment to meet care needs.

The direct payments and short break services are reviewed annually to make sure they are still meeting needs.

Read more about the service on the Local Offer website: Special Needs Inclusion Playcare Service (SNIPS).

How to refer: Parents and carers can refer themselves to the service by contacting SNIPS: 0114 273 5368 or SnipsBusinessSupport@sheffield.gov.uk

A parent/carer can apply for a short break activity – this could be after school, at weekends or in school holidays.

If they meet criteria, the service offers to match a child to an activity which gives the parent/carer a short break from their caring responsibilities.

Parents/carers, schools and other professionals working with the child can also request an assessment which can give a direct payment and/or befriending – as well as a short break activity.

This should be done by contacting Sheffield’s Safeguarding Hub: 0114 273 4855

Schools – or other professionals who work with the child – can also refer directly to SNIPs if they are doing an assessment and want to make a request to the Early Help Panel (chaired by SNIPS) for short break services including activities, direct payments and befriending.  Contact 0114 273 5368 or SnipsBusinessSupport@sheffield.gov.uk

 

Short break grants for children with disabilities

Families with a child or young person with a disability aged 0-18 years can apply for a short break grant. Further information is available online:

www.sheffield.gov.uk/home/social-care/short-breaks

 

Children with Disabilities Team

Supports children and young people: 0-18 years

Referral reason: Where social care support is needed due to a child’s disability, where this is the primary need and an assessment is required to consider support provision. 

People involved: Social workers and support workers in consultation with partner agencies.

Offer: The service offers support to children and young people aged 0-16.

Social workers undertake an assessment to inform planning and social care provision.

This will be a holistic assessment that includes information from other professionals working with the family.

How to refer: Parents/carers, members of the public and professionals can refer to the service by contacting Sheffield’s Safeguarding Hub: 0114 273 4855

 

Preparation for Adulthood (PAT)

This service is for young people aged 18-25 years old who have an EHC Plan.

Referral reason: Concerns about what a child or young adult will do when they leave education.

When families need support meeting the care needs of young people aged 16 to 25.

People involved: Social workers and care managers in the PAT team.

Offer: Support given includes:

  • Guiding and linking to the services available for people over 16 still in education.
  • Helping plan for the future including services for people when they leave education.
  • Providing support to families who are struggling to meet the care needs of children and young adults with disabilities.
  • Completion of care act assessments to support transition to adult life.

How to refer: Over 18’s are able to refer themselves by calling 0114 273 4908, emailing Fieldwork-CDTBS@sheffield.gov.uk, or visiting First Contact, Howden House, 1, Union St, Sheffield S1 2SH.

Parents/carers, individuals and professionals – including schools - can also refer to the service by contacting Sheffield’s Safeguarding Hub: 0114 273 4855

 

Sheffield Safeguarding Hub

Referral reason: Safeguarding concerns about a child or young person

People involved: Social workers, health staff, domestic abuse advisors and South Yorkshire Police

Offer: You will be put through to a trained 'screening' social worker, who will

  • take information from you
  • offer advice
  • make a decision on how the concern will be dealt with
  • tell you what will happen next.

All professional contacts are recorded against the child’s name unless the threshold for social care intervention is not met and the child does not exist on social care’s database.

We will update Parents/Carers and Professionals of the outcome in writing within 3 days of all completed referrals.

Members of the public can discuss their concerns in confidence and if necessary, anonymously.

How to refer: Please call 0114 273 4855 at any time.

Anyone – including parents, members of the public, schools and professionals – can contact the Safeguarding Hub.

Last Updated: 20/10/2021
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