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Multi Agency Support Teams

MAST is part of Sheffield City Council's Children and Families Services. We offer advice and support to families with a wide variety of support needs. Our leaflet for families is available to download from the "downloads" box on the left.


What MAST can help with...

Every family has difficult times and sometimes will need support. We work with families around lots of different issues including;

  • Family relationships and communication
  • Child or adult emotional and mental health issues
  • Accessing learning, employment and training
  • Domestic abuse and healthy relationships
  • Positive parenting strategies to support challenging behaviour
  • Children missing school
  • Providing a safe home environment for children

We work with families to recognise and build on their strengths, and find solutions that work for the family to meet their needs with support from relevant professionals and the family's chosen safe network.

The support we provide depends upon the issues that the family need support with at that time. Our support could include;

- organising a meeting with you, your support network and other people working with your family (e.g. school, health)

- providing advice and guidance to you and your family by telephone, home visit or meeting at school

- allocating your family a Prevention Worker to do a specific piece of support work with your family

- allocating your family an Intervention Worker to provide more in-depth support to your family including working with you to develop an action plan and holding regular meetings with your family and significant others that support your family.

Who to contact

Contact Name
Sheffield City Council - MAST

Where to go

Children and Families Services

MAST is based in area teams, across 6 sites around Sheffield.

Our workers usually work with families at their home or in school or at the local Family Centre.

When is it on?

Time / Date Details
Our offices are open 8:45am to 5:15pm Monday to Thursday, and 8:45am to 4:45pm on Fridays.
Time of day
Monday, Tuesday, Wednesday, Thursday, Friday
Session Information
Our workers work with families between the hours of 8am and 8pm
as agreed with each family.

Inclusion Information

Supports special needs and disabilities
Able to accommodate other cultures/ethnicities

Other Details


Table of costs
Table of costs
AmountCost Type
no cost
No Charge
Referral required
Referral Details

Self referals are accepted.

GP, Health Visitor, Midwife, and Schools are the main referrers

Home educators are able to access the service.

Local Offer


Multi Agency Support Teams (MAST) work locally with children, young people and families to provide a range of services which help improve well-being, school attendance, learning, behaviour and health care.

They aim to promote the early identification of children with additional needs. By delivering high quality preventative and supportive services to enable children to continue living successfully with their families and communities.

MASTs provide advice and support for children and families on a range of issues and can help with:

  • parenting skills - helping parents build a close relationship with children and encourage better behaviour.
  • Being healthy and happy - supporting families to be healthier, happier and more confident, including:
  • Help with children’s learning and behaviour - supporting children through school which can help improve the way they behave.
  • Attending School - helping to improve both children’s attendance at school and their performance.
  • Finding services - helping families to find out what services are available

Prevention and Early Intervention
MASTs and the partners they work with aim to provide seamless and safe support to children and young people, giving them help at an earlier stage, rather than entering crisis services at a late stage.

Our leaflet for families is available to download from the "downloads" box on the left hand side of your screen.


Contact Name
Contact Telephone
0114 203 7485
Contact Email
Sheffield City Council - Advice and Support for Children and Families
Local Offer Age Bands
Early Years (0-4 years)
Primary (4-10 years)
Secondary (11-16 years)
Transitions to Adulthood (16+)
SEN Provision Type

General Extended Local Offer Response

Eligibility criteria for your service and any priority groups 

Our services are open to all families with Children and pregnant mums. There are no restrictions to access the service. Each referral will be assessed for support by our teams:

  • Self referals are accepted
  • GP, Health Visitor, Midwife, and Schools are the main referrers
  • Home educators are able to access the service


Do you operate a waiting list? 
Waiting list details 

We assess the needs of each family that is referred and then allocate the most appropriate worker to give that support.

Staffing arrangements details 

MAST work is directly with the family in the family home or school setting.

No caring responsibilities are undertaken by MAST staff directly.

Staff training to support children/young people with SEND 

 MAST workers will support families to get the right support from school and other agencies to support a child with SEND.

How do you communicate with your service users? 
Directly with parents/carers
Communicating with service users details 
  • Translators accessed
  • Work is with the family and as such regular contact is maintained throughout the intervention. Much of the involved work will take place in the family home.
  • Progress is measured through the use of evaluations – strengths and difficulties questionnaire.
  • Working with MAST is voluntary. Assessments are carried out by MAST only with parental consent and involvement.

Last Updated
MAST, parenting, attendance, prevention, early help, intervention, family support
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