Sheffield City Council is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. The Sheffield Directory website is run by Sheffield City Council.
This website should allow any user to:
- Change colours, contrast levels and size of text.
- Modify the line height or spacing of text.
- Zoom in up to 200% without the text spilling off the page.
- Navigate most of the website using just a keyboard.
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
This website was launched on 24th November 2022 and is designed to be compliant with the international standard Web Content Accessibility Guidelines 2.1 (WCAG) – Level AA.
Using the website
The Sheffield Directory website contains several Accessible features that can be used by users with specific requirements. The widget is available on the top right-hand side of the header menu.
The features include: -
The Sheffield Directory website has been tested using voice recognition software. All form elements on the website have been labelled correctly so that they can be accessed using the name shown.
For example, saying “select Enter Search Term” and “click Search Button” will allow you to access the main search functionality of the website.
Contrast & Font Size
Changing the contrast and font sizes of text can increase legibility for some users.
This website has two colour contrast settings, firstly, the “default colour scheme” which provides a suitable level of contrast for most users and satisfies the accessibility standards. However, if a user feels the colour contrast is too low in areas the website also contains a “high contrast scheme” which satisfies all accessibility standards for colour contrast.
A user can change the contrast settings by clicking on the icons at the top right of screen. For a user using voice recognition please say, “Switch to normal colour scheme” and “Switch to high contrast scheme” respectively for the same result.
To increase the font size, click on the icons at the top right of the screen. For a user using voice recognition please say, “Switch to normal font size”, “Switch to big font size” and “Switch to biggest font size” respectively for the same result. The user can also use the browser’s own zoom facility. The website will work up to 200%
You can use the Google Translate feature at the top right of the screen to translate the text to any of the available languages, including common community languages in Sheffield such as Bengali, Chinese, and Somali. Please note that the translation is done automatically by the Google software, not by the council.
Further information on accessibility options
The RNIB has a webpage with information on options that computers have which can make it easier for people with low or no vision to use them. - RNB Accessibility Options
Efforts have been made to create accessible alternatives for content that does not meet standards where possible.
Where appropriate we may be able to deliver content to users in accordance with their needs.
Please see “Make a request for Accessible Content” section for further details.
Purpose of Links
Sheffield Directory will use links to navigate to content on the website. External links will open in a new window.
Where possible the action of an external link will be described by extra description within the link text, so all users can understand the link’s purpose. However, in certain areas of the website adding this extra description will become a disproportionate burden within the meaning of the accessibility regulations.
We have provided the following definition for external links: -
External Links will be used for any content that has known limitations with assistive technologies OR navigates a user away from secure platforms. In summary, this means the following items are considered External links –
- Non-HTML Documentation (See “Issues with PDFs and other documents”)
- Redirection away from secure platforms
- External websites that are not owned by Sheffield City Council.
How Accessible is this Website?
We know some parts of this website are not fully accessible:
- Most older PDF documents are not fully accessible to screen reader software;
- Live video streams do not have captions;
- Pages that contain the words “/s4s/” within the URL do not currently work with High Contrast Styles or bypass blocks
- Content passes the minimum Colour Contrast guidelines,
- If you are using a screen-reader, you can navigate those pages using heading levels.
Contact us and Complaints Procedure
Please contact the team if you have an accessibility query including:
- If you are experiencing issues with accessing information or using the website
- If you find an accessibility problem not listed on this statement
- If you have positive feedback on the accessibility considerations made.
When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.
Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.
Technical Information about this Website’s Accessibility
Sheffield City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines 2.1 (WCAG) AA standard, due to the non-compliances listed below. (See Non- Accessible Content, Issues With…)
The Equality and Human Rights Commission (EHRC) responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Services (EASS)
Whilst Sheffield Directory strives to adhere to accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.
The content listed below is non-accessible for the following reasons.
Non-Compliance with the Accessibility Regulations
This sub-section lists issues that fail the current accessibility regulations.
- The Shop4Support search directories ending /s4s/ are inaccessible to users using keyboards and our accessibility features.
- Non-HTML documentation - it has come to our attention that several of these documents are inaccessible with a few accessibility technologies. These include the document heading structure, use of tables and insufficient alternate descriptions. We have begun to implement these changes in future documentation [that will be released from date]. Where these documents cannot be improved, we are committed to provide an HTML document alternative.
High Contrast issues
It has come to our attention that some of our content isn’t displayed correctly with our high-contrast design. This means it will be difficult for visually impaired users who may require this design to see all content. This fails WCAG 2.1 success criteria 1.4.6 Contrast (Advanced) a Level AAA requirement.
This website passes 1.4.3 Colour Contrast (Minimum) which is the standard Level AA requirement.
Keyboard navigation issues
It has come to our attention that it is difficult to bypass repeated content on certain s4s pages. This appears to occur on pages which contain navigation menus in search. There are also known keyboard focus issues within these pages. These pages fail WCAG 2.1 success criteria 2.4.7 Focus Visible and 2.4.1 Bypass blocks.
Keyboard focus will be set to use a web-browser’s default focus indicator.
Keyboard focus issues
It has come to our attention that it is difficult to bypass repeated content on certain pages. There are also known keyboard focus issues within our noticeboard panels in the header. These pages fail WCAG 2.1 success criteria 2.4.7 Focus Visible.
Our website provider is currently updating our website stylesheets with a fix to these keyboard focus issues and we plan to have the fixes soon.
Screen-Reader reading issues with Landmark regions
It has come to our attention that some of our accessibility features are not correctly contained within landmarks. This means it will be difficult for screen-reader users to find all content using landmarks. This fails WCAG 2.1 success criteria 1.3.1 and 4.1.1.
Navigating the website can still be achieved by using heading levels and link text.
Screen-Reader reading issues with Status Messages
It has come to our attention that status messages alerting users to changes within content are not being read out. This means it will be difficult for screen-reader users to become notified of changes within our websites. This fails WCAG 2.1 success criterion 4.1.3 Status Message.
Finding these details can still be achieved by navigating to the first line of content after the search results page.
Screen-Reader reading issues with Interactive Forms
It has come to our attention that some forms cannot be read properly using screen-readers.
Our forms are built and hosted through third party software and ‘skinned’ to look like our website. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships).
Content that is not within the scope of the Accessibility Regulations
This sub-section lists issues that are exempt from the current accessibility regulations. For more information see following section, “Exemptions to the Accessibility Regulations”.
Issues with Live Video
Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Issues with PDFs and other documents
Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role Value).
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
There are no issues that are considered a disproportionate burden.
Exemptions to the Accessibility Regulations
Web Content that is not subject to the standards referenced in this policy statement are as follows: -
- Content that is archived.
- Content on intranets and extranets published before 23/09/2019
- Non-HTML Documentation (PDFs, Microsoft Office files) that were published before 23/09/2018.
- Non-HTML Documentation (PDFs, Microsoft Office files) that are not essential to the services Sheffield Directory provides.
- Live Audio and Video
- Pre-recorded Audio and Video published before 23/09/2020
- Online Maps and mapping services
- Third Party Content that is not under direct control of Sheffield or main website provider – Google Translate, Social Media links
What are we doing to improve accessibility?
Sheffield City Council is fully committed to meeting all the accessibility criteria specified in the regulatory provisions. We plan to identify and fix issues in accordance with the timescales shown for each non-compliance area. Areas of this website that fail to meet these standards will have fixes prioritised according to usage data.
This statement was prepared on 24/11/2022. The council will review this policy every year on or before November 2023. This policy was last reviewed on 05/12/2022, by Sheffield City Council.