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Homeless support

There are many different reasons why you may find you're at risk of becoming homeless and need support.

This page has advice on problems with your landlord, when you can't pay for the home you're living in, and when you can no longer continue to live with your family.

If your landlord is slow making repairs to your home you should formally write to them to request they make the repairs (in a letter or by email). If they don't do the repairs you can get advice from the Council Private Housing Standards Team.

The team can also give advice on the tenancy law and offences, and on their law and rights advice webpage they advise on eviction by landlord, harassment by landlord and ending a tenancy.

If your landlord has served you a notice you can contact the Council Tenancy Relations Service for advice. Not all notices served are valid and the team can check that for you.

Help for private tenants given notice to leave.

Sheffield Shelter has a city centre drop in where you can get advice on a range of housing issues including problems with your landlord like delays with repairs and harassment. More details below.

If you are struggling to pay for your home you may need support with maximising your income. You can visit www.entitledto.co.uk/ to check you're claiming all the money you're entitled to. You can also get advice from the Citizen’s Advice Bureau. You can call them on 0808 278 7820 or visit their website https://citizensadvicesheffield.org.uk/.

You may be able to claim discretionary housing payments to help cover any shortfall in your rent payments. Get more advice from the Council webpage for the Discretionary Housing Payment and Council Tax Hardship Scheme.

Sheffield Shelter has a city centre drop in where you can get advice about housing issues including debt problems and benefits issues, being evicted or having your home repossessed. More details below.

Sometimes there may be conflict at home and this can cause family networks to breakdown.

If you would like support with conflict resolution in the household you can call Roundabout’s Talk It Out service on 0800 193 5222. You can find more information about this service on their website is available on their website Roundabout Talk It Out Mediation Service.

If you're homeless or at risk of homelessness you can get help from the Council Housing Solutions Team. You can call them on (0114) 273 6306 (Monday to Friday 8.30 am to 5 pm), or 0800 7311 689 (emergency out of hours).

Shelter offers a wide range of help and advice on all housing and homelessness issues. Advice around homelessness, or being worried you’ll soon become homeless, looking for accommodation, problems with a landlord, being evicted or repossessed, debt problems, benefits issues, problems with disrepair, going to court regarding your housing. They also offer some specialist services including a family support service for families with complex needs, and specialist support for children and young persons.

Their city centre drop-in is at 33-37 Hereford Street, Sheffield S1 4PP. It's open Monday to Friday 9 am to 5 pm. You can call them on 0330 175 5121. Shelter also has an emergency helpline 03301 755 121 if you are homeless, have nowhere to stay tonight, are worried about losing your home, or are at risk of harm or abuse in your home. On their website www.shelter.org.uk they give online advice for a quick answer on your housing rights, or your next steps. You can also use the webchat if you can’t find what you need to take the next step.

If you're sleeping rough or are concerned about someone who's sleeping rough, contact the Street Outreach Team run by Framework Housing Association. 

The Cathedral Archer Project is a place where homeless and vulnerable people can change their lives for the better.

Sheffield Shelter offers a wide range of help and advice on all housing and homelessness issues. Advice around homelessness, or being worried you’ll soon become homeless, looking for accommodation, problems with a landlord, being evicted or repossessed, debt problems, benefits issues, problems with disrepair, going to court regarding your housing. They also offer some specialist services including a family support service for families with complex needs, and specialist support for children and young persons.

Their city centre drop-in is at 33-37 Hereford Street, Sheffield S1 4PP. It's open Monday to Friday 9 am to 5 pm. You can call them on 0330 175 5121. Shelter also has an emergency helpline 03301 755 121 if you are homeless, have nowhere to stay tonight, are worried about losing your home, or are at risk of harm or abuse in your home. On their website www.shelter.org.uk they give online advice for a quick answer on your housing rights, or your next steps. You can also use the webchat if you can’t find what you need to take the next step.

There are many support services that help homeless people in Sheffield. This includes help with food and meals, substance misuse, and mental health support.

Foodbanks and places to get food.
Our Foodbanks advice page also gives information about places you can go to get a meal either for free, or paying what you can afford.

Alcohol/substance misuse.
Sheffield Treatment and Recovery Team (Start) is the single ‘front door’ to alcohol and drug treatment in Sheffield, if you want to talk to someone about your, or someone else’s alcohol or drug use. Start offers assessment, advice and support and a range of treatment options.

Mental health support.
The Sheffield Health and Social Care Trust Homeless Assessment and Support Team provides access to healthcare and support services for people who have a mental health problem. Call 0114 2262520.

Charities and voluntary organisations.
There are Sheffield-based charities and voluntary organisations who help homeless people - such as meals, showers, clothing, medical and dental care, internet and telephone access. 

View all services in the directory for homeless support.
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